FAQs

Do you offer any guarantees?
Yes! We want every customer to be thrilled with their purchase, so we offer a 30-day, money-back, no-questions-asked guarantee. If you're not satisfied, contact our Customer Care team and we'll handle it.

Can I use Clarova with my own skincare products?
Absolutely! Our devices are designed to integrate seamlessly into your existing skincare routine.

Contraindications
Clorava's devices should not be used on the following areas:
• Breast
• Throat
• Chest
• Groin
• Eyelids
• Under the eyebrow

you should not use Clarova's devices if:
• Are under 18
• Are pregnant or breastfeeding
• Have seizures, cancer, or tumors
• Have a pacemaker or implanted electronic device
• Are sunburnt or photosensitive (from illness or medication)
• Have severe acne or Fitzpatrick skin types V–VI
• Are allergic to plastics
• Are prone to light headaches or have epilepsy
• Have varicose veins, phlebitis, or thrombophlebitis

If you have any medical concerns (e.g., epilepsy or recent facial surgery), consult your doctor before using the device.

Precautions
• Clarova devices are for cosmetic use only and intended for healthy adults
• Mild tingling or brief flashes of light are normal during use
• If any symptoms persist, discontinue use and consult a healthcare professional
• Always read the user manual and watch our instructional video before first use
• Do not use while driving or operating machinery
• Seek medical advice if you have a heart condition, bleeding disorder, or recent surgery on the treatment area

Possible Adverse Reactions
• Temporary redness
• Mild irritation
• Light headaches
If any of these symptoms persist, stop using the device and consult your doctor.

How do I place an order?
Add your chosen Clarova product to the cart, proceed to checkout, and complete your purchase.

How can I track my package?
Once your order has shipped, we’ll email you a tracking number.

What are your shipping times?
• Processing time: 1–4 business days
• Shipping time (standard): 4–10 business days (U.S.), 6–15 business days (international)

What are the delivery costs?
We offer free standard shipping worldwide. No extra delivery fees at checkout.

What is your return policy?
We accept returns and provide full refunds within 30 days of delivery. To start a return, email us at shopclarova@gmail.com.

How do I get in touch?
For any questions, feel free to contact us through our website’s Contact form or email shopclarova@gmail.com. We aim to respond within 48 hours.